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Forum Discussion

MarcASI's avatar
MarcASI
Explorer | Level 3
5 years ago

PDF preview using Windows EXplorer

This is for my work account. We use smart sync at work. Using Windows Explorer if I open a folder I have never been to and there are PDFs present.  I will then click on said PDF.  A preview pops up...
Desktop
Preview
Setting up the apps
Windows
MarcASI's avatar
MarcASI
Explorer | Level 3

If i click to preview an item that is not synced It will show a preview of the PDF.  if i then click somewhere else, that file becomes synced.  if i click a synced file i get no preview.  image below file ending in 00001 is a file i have previewed before, 00002 is a file i have not previewed before.  The 00002 does show a preview, for now.  as soon as i click elsewhere and click back that preview is gone, and it will sync for me automatically.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi there, could you try reinstalling the Dropbox desktop application to see if this helps? Is your Windows device fully updated on all security patches and so on?

  • MarcASI's avatar
    MarcASI
    Explorer | Level 3
    5 years ago

    All patches installed.  Tried reinstalling dropbox.  No affect.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Does this behavior only occur in the Dropbox folder, or on any other folder on your machine?

      • MarcASI's avatar
        MarcASI
        Explorer | Level 3
        5 years ago

        It only occurs for dropbox folders.  I can copy a file that is either unsynced or synced and not showing a preview.  And paste it in another non-dropbox folder.  In the new folder the preview will show in either case.

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