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Forum Discussion
PDF preview using Windows EXplorer
This is for my work account. We use smart sync at work.
Using Windows Explorer if I open a folder I have never been to and there are PDFs present. I will then click on said PDF. A preview pops up...
Lusil
Dropbox Staff
Dropbox StaffHi MarcASI, thanks for reaching out to us.
Could you send me a screenshot (without any personal information) of what you're seeing, so that I can have a better visual understanding of this?
Could you also let me know if this .pdf file is Smart Synced as online-only or local, when you try to preview it?
Looking forward to hearing back from you!
If i click to preview an item that is not synced It will show a preview of the PDF. if i then click somewhere else, that file becomes synced. if i click a synced file i get no preview. image below file ending in 00001 is a file i have previewed before, 00002 is a file i have not previewed before. The 00002 does show a preview, for now. as soon as i click elsewhere and click back that preview is gone, and it will sync for me automatically.
- Jay
Hi there, could you try reinstalling the Dropbox desktop application to see if this helps? Is your Windows device fully updated on all security patches and so on?
