You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jlaguna's avatar
jlaguna
Experienced | Level 12
3 years ago

No Finder context menus again (MacOS Ventura)

As in the subject: there are no Dropbox options in the Finder when I right click — no Smart Sync, no option for creating a link to a file, no nothing, as if Dropbox isn't installed. Other than this, ...
Desktop
Dropbox Plus
Mac
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey there jlaguna, sorry to hear about this. 

 

I know it may sound obvious, but have you rebooted your device since you first noticed this? 

 

If you did and this persists, can you please let me know if you happen to be running any third party apps that could be causing issues on your computer? 

 

In that case, could you have a look at this discussion and let me know if any of the information there helps?

 

If you could also send us a screenshot of how it looks on your end, I'd appreciate it. 

 

Thanks!

  • jlaguna's avatar
    jlaguna
    Experienced | Level 12
    2 years ago

    > I know it may sound obvious, but have you rebooted your device

    > since you first noticed this? 

     

    Yes it is obvious and yes I have rebooted. 🙂

     

    > If you did and this persists, can you please let me know if you

    > happen to be running any third party apps that could be causing

    > issues on your computer? 

     

    Google drive was running, but I tried the procedure in the linked discussion to no avail. I can't think of any other programs that might be relevant. Note that things are especially weird because I do get a Dropbox context menu for files that are NOT in my Dropbox hierarchy (where I don't really need one) as opposed to files in my Dropbox hierarchy (where I definitely need one). Here are a couple of screenshots:

    I'm planning to ditch Dropbox if this isn't fixed.

     

    -JL

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi jlaguna, since we can't open any links for security reasons, could you attach the screenshots to your next reply using the camera-like icon? 

       

      Also, what is the app's syncing status at the moment? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!