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Forum Discussion

bdharvey74's avatar
bdharvey74
Helpful | Level 6
3 years ago

New MacOs Problem due to default to Online Only Files

Been having issues recently with terrible performance around video editing I was doing. The files were choppy and acted like they not fully entering the software. After digging digging and digging I ...
Desktop
Dropbox Basic
Mac
Setting up the apps
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi bdharvey74, sorry to hear about this and thanks for your feedback!

 

I'm sure your post will help other users, so thanks for taking the time to share your thoughts on this. 

 

Let us know if you have anything else to add!

 

bdharvey74's avatar
bdharvey74
Helpful | Level 6
3 years ago

Hey Walter,

Thanks for the note back.

 

From other discussions in the community it appears this might get fixed once Dropbox releases the new version of the software for the MacOs Monterey? Wondering if you have any update or insight into this issue. 

 

Thanks,

Brad

  • sealbee's avatar
    sealbee
    Helpful | Level 6
    3 years ago

    Yes this is a frustrating issue that still hasn't been resolved. Supposedly the fix is being "rolled out" but still no fix as of October 2022 for Monterey 12.5 or above.

    • ProfessorT's avatar
      ProfessorT
      Explorer | Level 3
      3 years ago

      The only thing I can say is, "let us pray."

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    While I don't have anything specific to offer here, I can assure you that we’re actively working on full support for macOS 12.3 (Monterey), Brad. 

     

    In the meantime, you can still access online-only files by double clicking them directly in Finder.  

    • K gleiser's avatar
      K gleiser
      Explorer | Level 4
      3 years ago
      So in escence problem continues until new release and no release date yet!! It’s been a couple of months now, would have hoped to have this issue fixed by now. Jogging files up and down is annoying.
    • styrk's avatar
      styrk
      Helpful | Level 5
      2 years ago

      Walter. You wrote this answer to us in April. It's almost a year ago, and then you said that work was actively being done to resolve this.
      How active are you really? And is there any ongoing information we could get that would help us?

      • ProfessorT's avatar
        ProfessorT
        Explorer | Level 3
        2 years ago

        I find this whole situation inconceivable. I'm with those who say that soon they will ditch Dropbox for another cloud syn. system.

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