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Forum Discussion
New Mac Ventura Update - Online/Offline Files Not Syncing
I've recently updated to the v.167.4.4719 version of Dropbox which now changes the location of where your dropbox is located and also changes the way the icons represent what is downloaded online/off...
Hi Hannah,
Thanks for the reply. I've gone over the article regarding the syncing icons, they are not appearing the same way they used to as per my previous message. Plus files have icons for both "Available offline" and "Online only" like the picture I attached, which doesn't really make any sense.
I've done a full restart of my computer and dropbox and nothing has fixed the issue. I'll attach what my finder window looks like as a file appears to be "Available offline" which I then want to change to being "Online only", which I then get an error message and then the file has no status icon next to it at all.
Hannah
Dropbox Staff
Dropbox StaffI see, thanks for the additional info and screenshots, Marc.
Can you try to give Dropbox full disk access on your computer, to see if that helps?
Hi Hannah,
I've updated it to give it full disk access but still getting the same errors and incorrect icons.
Please advise if there is a way for me to roll back my version until these issues can be fixed.
Many users having the same issue with this new MacOS version of Dropbox. It's apparently a "feature" not a "bug" and no one that I know of has found any workaround. Any files uploaded from DB app or another user in a shared folder, etc. will not auto download to your other Mac(s). I've had to go in and manually click those cloud with down arrow. It's slowed my team's entire workflow and sadly after many many years with BD, we're working on migrating to BOX because of it. 😥
It's a shame they rolled this out without properly testing and ensuring it would work for the community. You could try this which worked for me, I signed out and uninstalled then reinstalled the client, signed back in and it looks like it's put me back on the previous version. I will not update not as long as I can and if it switches over, will probably be moving onto another client.
Is there any update or fix to this issue as of yet?
None that I'm aware of. We've just resorted to constantly verifying that things update elsewhere on other devices whenever we upload anything new or start new folders, etc. Somewhat defeats the purpose of having things automatically backed up and in sync having to always track it like this.
- Walter
Hi all, I just wanted to let you know that we're aware of this issue and looking into it.
In the meantime, could you try the following steps and let us know how it goes?
- Open Finder.
- Right-click the Dropbox folder
- Click Make online-only or Make available offline to reset.
Note: You will need to select the Dropbox folder (as in the image below) to apply this setting to all files and folders.
Hi Walter,
Thanks for the suggestion, however as I (and others) have mentioned in past threads, it's very impractical to use that as a solve when we have several terabytes of content with hundreds of folders and sub-folders in DB. To mark the root folder as all online or offline would be a nightmare in both tracking what we actually need to have on or offline, not to mention simply impossible on something like a MacBook Pro with limited SSD space (and you no longer support external drives). So, you see the issue here? What would be your suggestion in this case?
Thank you,
Barrett
