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Forum Discussion

sarasheep's avatar
sarasheep
Explorer | Level 3
9 months ago

My Mac appears as "Unlinked", syncing icons missing and unable to open files

  Anyone experience similar situation? My Mac is suddenly disconnected from dropbox and on the website it shows "Unlinked". All my files are missing icons and I cannot open files eit...
Desktop
Dropbox Backup
Mac
JoannaM's avatar
JoannaM
Explorer | Level 3
9 months ago

I'm having the exact same issue on Mac! My files exist locally, but they no longer show up on Dropbox. The device still shows up, and says it's synched, but also no files in the Device folder on DB. It appears to be an issue with Macs - mine started today around 11am, after I got a notification to install a dropbox backup update.

 

Edit: I saw that yours worked again after uninstall/reinstall, so here goes 🤞🏻

 

Edit 2: No success yet, but in the Dropbox on the browser, in Dropbox Backups, I can see that my Mac is "backed up", and the files are stored locally. But this isn't what I want / what it was before, where my default file location was Mac > Me > Dropbox > Documents/Desktop/Downloads.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Sorry for jumping in, JoannaM. Can you clarify what you mean when saying this isn’t what you want? Are you seeing your backed up folders now in their default locations perhaps, instead of your local Dropbox folder?

     

    If yes, then this should be expected on the updated Dropbox Backup experience.

    • JoannaM's avatar
      JoannaM
      Explorer | Level 3
      9 months ago

      Thanks for your reply Nancy, and for the link about the updated Dropbox experience. How can I access my files as I did before (e.g., Mac > Me > Dropbox > Documents/Desktop/Downloads etc.) - I don't want to have to duplicate saving files that are currently saved on my computer on Dropbox, just to be able to access them elsewhere. Is there a workaround? How can I access files from other computers, that currently exist on my computer (and were previously in Dropbox), without going into Browser > Backup?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi JoannaM, what exactly do you see when checking your Backup page online? 

         

        Is your Backup enabled, and if so are you able to locate your content there? 

         

        Also, any screenshots that you have from your Backup content locally, it's more than welcome. 

  • sarasheep's avatar
    sarasheep
    Explorer | Level 3
    9 months ago

    Yes! that's what my Mac has gone through, after my Mac is "backed up", all the files are stored locally and is no longer stored "online".

    I thought that's the new set up...? (however I prefer the old way)

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