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Forum Discussion
keith11964
7 years agoNew member | Level 2
My Dropbox icon disappeared from the uppermost bar on my mac laptop. How can I reinstall?
hello community!
the dropbox icon disappeared from the uppermost bar on my Mac OSX laptop (where the wifi icon is). how can I get it back?
Thanks!
- 7 years ago
First, just see if you can launch the application again. If it's still installed, it should be in the list of applications that you can open. If you don't see it, just download the app and reinstall it.
acstudio
Explorer | Level 4
Same thing happened to three of my computers recently (we have seven- 4 old and 3 new - but all seven share the same dropbox). The DB Icon disapeared from the uppermost bar on three computers, but the dropbox folder remains in the Finder windows on those three computers, and the green circle icons on the right of each inner folder are "gone." On the other computers DB seems normal - the green icon is on the right of each folder is there, etc, but they do not have the updated info that was saved on the computers without the Icon. Any help would be greatly appreciated!
tracy0263
6 years agoNew member | Level 2
Yep..Same here...Dropbox icon is gone from my left pane on my mac..
- Lusil6 years agoDropbox StaffHey acstudio and tracy0263, have you tried a reinstallation of the desktop app, as Rich mentioned in the post above?Let me know how it goes! :upside_down:
- anne596 years agoHelpful | Level 5
Same here. I reinstall every other week or so. No ohter permanent solutions offered by DB chat assistance. So annoying there is no phone support.
- Lusil6 years agoDropbox StaffHi anne59, sorry to hear about this experience.If you’ve ensured that you’re running the latest stable version of the desktop app (70.4.93), could you check if there are any third-party apps that could be blocking or hindering the app from running, like an antivirus?In this case, try temporarily disabling your antivirus or security program, and ensure that you’ve configured your firewall to work with Dropbox.Let me know what you find!
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