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Forum Discussion
My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.
Hello,
I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts.
I use Windows 10 and everything ...
I'm experiencing this exact same thing. Everything was working just fine until I got that same screenshots that Eric posted.
- Megan
Dropbox Staff
Sorry for the late reply EricTabet
It seems due to the changes on our community's surface, your messages were a bit delayed.
Can you please also clarify if you're able to access your files from your Dropbox account online without issues? I'm assuming yes, correct?
Have you taken a look at these steps, by any chance?
Also hello there mitgeek🙂
Can you clarify your OS, along with the version of our app that you're ustheseing, please?
Thanks!
HelloMegan
Yes, I confirm that I can access my files from the web site fine, I can even access them from a Mac but just not on Windows.
i tried all the steps in the post you linked and in many other posts. I tried advanced reinstall as well, fully disable all antivirus and even safe mode with network and new user session. It just won’t connect.
Again, because it connects fine when in compatibility mode (just until it quits with the message, that is…) it is clear that the issue is not the firewall or antivirus because it would also block it in compatibility mode if that was the issue.
So the problem lies inside DropBox client itself. Please can you escalate so a resolution can be found? Given the number of posts and persons who have the issue, it would be good that true network troubleshooting could be performed by your team to understand the bug and find a solution.
i remain available to share logs or wireshark session or TLS/SSL negotiations or whatever else…
Thanks
Eric
I agree - the problem appears to be with latest version of Dropbox.
I’m on Windows 11 Pro. I had Dropbox support help me today - but all we did was uninstall and install the latest version 213.something.
I had my IT department at my work troubleshoot this and if we reverted to DropboxApp v 210.5.4894 the app connects, appears alive and nominal, attempts to sync files, but then shuts down and the app no longer appears in the system tray. When we goto relaunch Dropbox it’s now the updated version. So maybe the app is updating itself?
We also concluded this is not a firewall issue as no updates were done in these past few days. Windows had a security patch a week ago. But nothing else.
