You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cquintero1's avatar
cquintero1
New member | Level 2
2 years ago

Multiplers Errors with Finder after Dropbox Upgrade - Mac M1

A few days ago I installed the new dropbox update after being prompted to do so.    It's been a nightmare since then. After all my folders were moved to some new secure folder on my mac, I get no...
Desktop
Error Messages
Mac
  • cquintero1's avatar
    cquintero1
    2 years ago

    Just wanted to give an update here. After 5 days of pain and errors the problem seems to have resolved itself. 

     

    I'm not sure what dropbox was doing in the background this whole time....at one point Dropbox used up my entire hard drive space and I only had 1 gb of free space left. Then, suddenly, it stopped and I had 50gb+ free again and I could suddenly open files without errors again. 

     

    Dropbox is still very slow to start (seems to hang on "updating files" for a long time) but it does now start consistently. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi cquintero1, sorry to hear about that! 

 

In the issues you mentioned, you also said that Dropbox sometimes doesn't start. Do you get any specific error messages? 

 

As for all the Finder problems you mentioned, do you notice this behavior only for your Dropbox files and folders, or all of your content locally? 

 

Let me know more!

  • cquintero1's avatar
    cquintero1
    New member | Level 2
    2 years ago

    Just wanted to give an update here. After 5 days of pain and errors the problem seems to have resolved itself. 

     

    I'm not sure what dropbox was doing in the background this whole time....at one point Dropbox used up my entire hard drive space and I only had 1 gb of free space left. Then, suddenly, it stopped and I had 50gb+ free again and I could suddenly open files without errors again. 

     

    Dropbox is still very slow to start (seems to hang on "updating files" for a long time) but it does now start consistently. 

    • mike1234's avatar
      mike1234
      Explorer | Level 3
      2 years ago

      I am having the same or a very similar issue. I cannot open files without MacOS finder freezing. Have restarted multiple times and issue has repeated. Now Dropbox will not start. I'm running MacOS 13.4. Please help.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mike1234, could you clarify exactly what happens when you try to load the Dropbox desktop application? What is the status of the app in the menu bar when you click it?

         

        This will help me to assist further!

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