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Forum Discussion

2HDD's avatar
2HDD
Explorer | Level 3
4 years ago

Moving from an old Mac to a new Mac are there step-by-step instructions somewhere?

I'm about to get a new MacBook Pro with the M1 chip. My current MacBook Pro is a mid-2012 (old-school) so it's been forever since I've had to set up DropBox on a new computer. Are there step-by-step ...
Desktop
Install
Mac
Setting up the apps
Sync
  • Walter's avatar
    Walter
    4 years ago

    Hi 2HDD, thanks for using Dropbox and posting on our Community!

    If you made sure that the app has finished syncing and it's up to date in your menu bar, you can simply quit the app and then uninstall it, if needed. 

    On the new computer, just download and install the desktop app and sign in with your Dropbox account. 

    Let me know if you have any questions. 

DomBlack's avatar
DomBlack
New member | Level 2

Hi Walter, Sorry this does not work for me. I have downloaded the app and installed, on the new Mac ( about 20 times now ) I then signed in as per your suggestion. Then - nothing happens. This is seriously holding me up. Avatar (on newly downloaded app)/Preferences/sync/select folders.  Nothing in there? Any help would be gratefully received, I can't find anything on Dropbox Help, Google, Youtube etc. Many thanks. [removed per Community Guidelines]  DomBlack

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi DomBlack, hope it’s OK to jump in. 

 

Can you send over a screenshot of the options you see, after signing in to the Dropbox app? If there’s any personal info showing, please don’t forget to hide it.

  • ahhyeah's avatar
    ahhyeah
    Helpful | Level 5
    11 months ago

    I have this same issue on MULTIPLE machines. We use Apple Migration so it moves the entire computer. When dropbox opens, it's confused and ruins everything... 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey ahhyeah - sorry to hear you're having issues with this.

       

      When you say Dropbox is confused, are you getting any particular errors perhaps?

       

      If so, I'd appreciate a screenshot so that we can have a look too. 

       

      Thanks!

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