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Forum Discussion

Lesbo's avatar
Lesbo
Explorer | Level 4
2 years ago

MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro  The Prompt keeps coming up even though I have run the installation numerous times   DropBox for MacOS is Now Ready Upda...
Desktop
Error Messages
Mac
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi tucsonbil, happy Monday! 

 

In regards to the prompt you keep getting about upgrading to the new Dropbox for Mac, would you kindly send us a screenshot of the prompt you keep receiving, in order for us to see it too?

 

Also, are there any firewalls or antivirus programs active on your device?

 

Let me know more, and we'll take it from there!

tucsonbil's avatar
tucsonbil
Explorer | Level 3
2 years ago

Meagan:

 

Thank you for your response.

See attached screen shot.

I have the Mac OS firewall settings on and AVAST security installed.

Bill

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi tucsonbil, could you try temporarily disabling both the firewall and antivirus software to see if this helps with the upgrade of the Dropbox desktop application?

    • tucsonbil's avatar
      tucsonbil
      Explorer | Level 3
      2 years ago

      Jay:

       

      Thank you for your suggestion ... I've done as you indicated and am now waiting on Dropbox to successfully install or loop back to the earlier condition. 3 hours 55 minutes to go. I'll circle back when I know more ...

      Bill

      • tucsonbil's avatar
        tucsonbil
        Explorer | Level 3
        2 years ago

        Jay:

         

        Didn't take but 5 minutes. It didn't even finish indexing the files ... Back to square one.

         

        Bill

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