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Forum Discussion
Lesbo
2 years agoExplorer | Level 4
MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update
MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro
The Prompt keeps coming up even though I have run the installation numerous times
DropBox for MacOS is Now Ready
Upda...
tucsonbil
Explorer | Level 3
Good morning.
Running OS 13.2.1 on a silicon macbookpro.
Followed all the prompts to install the new version of Dropbox for Mac. 6 times now. Restarted in between several of them. Waited more than the four hours estimated install time on all of them. Have relogged in (when prompted) each time. I still have the little red badge on the dropbox icon and the message that Dropbox is ready to be installed.
I think I have a little red badge and a message for Dropbox ... but I'll save that for now.
Any suggestions?
Thank you!
Bill Arnold
[email removed as per Community Guidelines]
Megan
2 years agoDropbox Staff
Hi tucsonbil, happy Monday!
In regards to the prompt you keep getting about upgrading to the new Dropbox for Mac, would you kindly send us a screenshot of the prompt you keep receiving, in order for us to see it too?
Also, are there any firewalls or antivirus programs active on your device?
Let me know more, and we'll take it from there!
- tucsonbil2 years agoExplorer | Level 3
Meagan:
Thank you for your response.
See attached screen shot.
I have the Mac OS firewall settings on and AVAST security installed.
Bill
- Jay2 years agoDropbox Staff
Hi tucsonbil, could you try temporarily disabling both the firewall and antivirus software to see if this helps with the upgrade of the Dropbox desktop application?
- tucsonbil2 years agoExplorer | Level 3
Jay:
Thank you for your suggestion ... I've done as you indicated and am now waiting on Dropbox to successfully install or loop back to the earlier condition. 3 hours 55 minutes to go. I'll circle back when I know more ...
Bill
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