You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Lesbo's avatar
Lesbo
Explorer | Level 4
2 years ago

MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro  The Prompt keeps coming up even though I have run the installation numerous times   DropBox for MacOS is Now Ready Upda...
Desktop
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Mac
Setting up the apps
tucsonbil's avatar
tucsonbil
Explorer | Level 3
2 years ago

Good morning.

 

Running OS 13.2.1 on a silicon macbookpro.

Followed all the prompts to install the new version of Dropbox for Mac. 6 times now. Restarted in between several of them. Waited more than the four hours estimated install time on all of them. Have relogged in (when prompted) each time. I still have the little red badge on the dropbox icon and the message that Dropbox is ready to be installed.

 

I think I have a little red badge and a message for Dropbox ... but I'll save that for now.

 

Any suggestions?

 

Thank you!

Bill Arnold

[email removed as per Community Guidelines]

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi tucsonbil, happy Monday! 

     

    In regards to the prompt you keep getting about upgrading to the new Dropbox for Mac, would you kindly send us a screenshot of the prompt you keep receiving, in order for us to see it too?

     

    Also, are there any firewalls or antivirus programs active on your device?

     

    Let me know more, and we'll take it from there!

    • tucsonbil's avatar
      tucsonbil
      Explorer | Level 3
      2 years ago

      Meagan:

       

      Thank you for your response.

      See attached screen shot.

      I have the Mac OS firewall settings on and AVAST security installed.

      Bill

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi tucsonbil, could you try temporarily disabling both the firewall and antivirus software to see if this helps with the upgrade of the Dropbox desktop application?

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