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Forum Discussion
MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update
MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro
The Prompt keeps coming up even though I have run the installation numerous times
DropBox for MacOS is Now Ready
Upda...
Walter
Dropbox Staff
Dropbox StaffHey Lesbo, sorry to hear you're having issues with this.
Could you please send us a screenshot of the prompt you keep getting so that we can have a visual too?
Did you reboot your computer since you first noticed this?
Also, do you happen to have an antivirus or a firewall running on your computer perhaps?
Keep me posted and we'll take it from there.
Hi,
No Anti-Virus it is MacOS
When I click on the Link - Get Started, It appears to go through the installation process, but then it is back again.
I have also restarted, carried out again, but same result.
Thanks
Me too (other than it did install the latest Dropbox version); however, the notification that I still need to update it is still there...and annoying. 😞
- Hannah
Hi,
(1) Please note I also have DropBox Encore which is connecting to a second account, that seems to be working.
(2) In My Settings to Automatically start my applications during login, I have DropBox and DropBox Encore, It appears to start OK, but I also get the error below after a minute or so.
I close the App, then Manually Open, I get the following
The Contents of the error file below
bn.BUILD_KEY: Dropbox
bn.VERSION: 163.4.5456
bn.constants.WINDOWS_SHELL_EXT_VERSION: 57
bn.is_frozen: True
machine_id: 53a05025-9733-5042-92a7-b2f3cd361cf5
pid: 1522
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='lesszerda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Les Szerda', pw_dir='/Users/lesszerda', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='lesszerda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Les Szerda', pw_dir='/Users/lesszerda', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/lesszerda'
appdata: '/Users/lesszerda/.dropbox/instance1'
real_path='/Users/lesszerda/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/lesszerda/Library/CloudStorage/Dropbox'
real_path='/Users/lesszerda/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'
real_path='/private/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5165, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 467, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12‘.}
