We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
RobertPatton
4 years agoExplorer | Level 4
macOS Monterey 12 - Couldnt Start Dropbox
bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
Hannah
Dropbox Staff
That's perfect, I'm happy to hear that!
Of course, if you need us again, do let us know.
Have a great day!
Of course, if you need us again, do let us know.
Have a great day!
Jhirstz
4 years agoHelpful | Level 5
Hi I am having the same problem and I have Monterey 12.0.1
- Jhirstz4 years agoHelpful | Level 5
I have also done the advanced reinstall
- andreabonato4 years agoHelpful | Level 6
To solve the problem, I close all Dropbox items by searching "dropbox" in the Utility Monitor.
Than I refresh Finder by Force Exit in the system menu.
Finally, in System Preference-Safety and Privacy-Complete Access to Disk, I've able Dropbox App.
All now is working!
Bye.
Andrea
- Hannah4 years agoDropbox Staff
Hey guys, thanks for the comments here!
Jhirstz, did you get a chance to try what andreabonato suggested?
- PaulyB4 years agoExplorer | Level 3
Hello
I have just installed Monterey and needed to complete the advanced reinstall which has not resolved the issue. Here is my report.. Would appreciate some help.
bn.BUILD_KEY: Dropbox
bn.VERSION: 134.4.4115
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 15b908f2-be52-52d9-9c87-76f94aa1cfc5
pid: 1865
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='paulyworld', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Paul Buckingham', pw_dir='/Users/paulyworld', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='paulyworld', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Paul Buckingham', pw_dir='/Users/paulyworld', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/paulyworld'
appdata: '/Users/paulyworld/.dropbox/instance1'
real_path='/Users/paulyworld/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/paulyworld/Dropbox'
real_path='/Users/paulyworld/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/kt/y1p7284j7j92_j0gf1_mjysh0000gn/T'
real_path='/private/var/folders/kt/y1p7284j7j92_j0gf1_mjysh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 816, in wrapper
File "dropbox/client/main.pyc", line 6537, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6070, in _init_components_for_account
File "dropbox/client/main.pyc", line 5994, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 209, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 520, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"- andreabonato4 years agoHelpful | Level 6
This is my solution! Someone use it and now DB is working!
Try it!
"To solve the problem, I close all Dropbox items by searching "dropbox" in the Utility Monitor.
Than I refresh Finder by Force Exit in the system menu.
Finally, in System Preference-Safety and Privacy-Complete Access to Disk, I've able Dropbox App.
All now is working!"
Bye.
Andrea
- jccastillo00073 years agoNew member | Level 2
I have the same problem, I have done the advanced reinstall process , but it doesn't work
any other suggestion?
- jccastillo00073 years agoNew member | Level 2
The procedure above from aboxoflogic works perfectly, thanks
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!