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Forum Discussion

Sandy_D's avatar
Sandy_D
Helpful | Level 5
2 years ago

Mac crashes after update Dropbox

Since updating Dropbox my Mac crashes, won't do anything. Deleting the Dropbox app helps, the Mac won't crash, but I need Dropbox in mij Finder to work.   Anyone else experiencing this issue?...
Desktop
Error Messages
Mac
  • ray okay's avatar
    ray okay
    2 years ago

    The latest Dropbox update completely crashed my Mac Studio . . . I had to do a complete Erase of the computer. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Sandy_D, let's jump right into this! 

 

Just to make sure that the software is working correctly, can you let me know the exact version of the Dropbox desktop app installed on your computer as shown in your menu bar?

 

When you say that your Mac crashes, can you let me know more as to what happens? Is Dropbox working properly when you try to open it? 

 

Any additional information is more than welcome, Sandy! 

Sandy_D's avatar
Sandy_D
Helpful | Level 5
2 years ago

It started with the icon on the right top corner of my screen, under Dropbox with the notification to update on Friday night.

 

Saturday morning my Mac (Ventura 13.3.1 (a)) was black.

It wouldn't start

after 100 times of rebooting, there was some movement, but all my applications lingered,

so it took me af few hours (!!!) of rebooting to close all the applications and my Mac would start, but still slow

 

Then I deleted Dropbox and tried to reinstall it, with the link from my online Dropbox:

https://www.dropbox.com/install > Same problem...

So I deleted in again.

 

Tried to fix it with an older version: 

https://dropbox.en.uptodown.com/mac/versions

 

But now the problem remains as it is.

 

I've downloaded the version of March '23

It said it was indexing...

Came to app. 60.000 files

left the house

and same problem: Nothing is happening with Dropbox (it's says it's indexing, but doesn't say the amount of files anymore

and other applications and internet go reaaaaallly slow

 

So I've deleted that version as well.

 

I think the last update broke something in my computer

 

  • Sandy_D's avatar
    Sandy_D
    Helpful | Level 5
    2 years ago

    Oh, I forgot to mention: After I delete Dropbox (the app) from my Mac, everything works as it should,

    but then I don't have Dropbox in my Finder.

     

    And I really need Dropbox in my Finder.

     

    Preferably today 😞

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Sandy_D, sorry to jump in here.

       

      I understand where you're coming from, so can we reach out to you via email, to investigate this further?

      • Sandy_D's avatar
        Sandy_D
        Helpful | Level 5
        2 years ago

        Yes please, can I share my email address with you in private?

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