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Forum Discussion
Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.
I've lost access to the Desktop, Documents and Downloads file on my mac - help??
I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Megan
Dropbox Staff
Dropbox StaffHi TexAK, let's jump right into this!
First of all, it sounds like you enabled our Backup feature. The first thing we need to clarify, is whether Backup is still enabled on your end.
Can you try to access your Backup page online, and let me know what you see there? Also, when you visit your account online, are you able to see your desktop files?
Let me know more, and we'll take it from there!
Thank you. I did disable the Backup feature a couple days ago.
Do you want me to check with the web version of DB or the DB app on my Mac?
OK, when I go into my Dropbox icon on my desktop, I click on
Preferences,
then Backups,
then Manage backups,
and it shows no boxes checked.
I then Quit Dropbox and re-open it. I do the same procedures as above and NOW it shows there are checkmarks to Backup my Desktop, Documents, and Downloads...
why is it not disabling Backup???
- Megan
Hm, interesting TexAK!
Do you think you can attach a couple of screenshots of what you see when you access your Backup preferences on your device, and some of what you see when you visit your Backup page online?
Provided that Backup has been disabled, you should be able to move your Desktop content back to their original place. All you'd have to do would be to drag and drop them there.
