You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

amberprawn's avatar
amberprawn
New member | Level 2
3 years ago

Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.

I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Computer Backup
Desktop
Dropbox Backup
Dropbox Basic
Mac
Setting up the apps
TexAK's avatar
TexAK
Explorer | Level 4
2 years ago

Please help.  I have a Dropbox Plus account and use a MacBook Air running Ventura 13.0.1.  My entire desktop disappeared from my local Mac!  I had recently opened every file on my desktop to ensure a local copy was kept on my Mac.  Now, today, I was deleting a file folder from Dropbox and ALL my desktop icons disappeared.  The files still exist under my username desktop on Dropbox, but I have not been able to get those icons back on my desktop screen.

Any answers?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi TexAK, let's jump right into this! 

     

    First of all, it sounds like you enabled our Backup feature. The first thing we need to clarify, is whether Backup is still enabled on your end.

     

    Can you try to access your Backup page online, and let me know what you see there? Also, when you visit your account online, are you able to see your desktop files?

     

    Let me know more, and we'll take it from there!

    • TexAK's avatar
      TexAK
      Explorer | Level 4
      2 years ago

      Thank you.  I did disable the Backup feature a couple days ago.

       

      Do you want me to check with the web version of DB or the DB app on my Mac?

      • TexAK's avatar
        TexAK
        Explorer | Level 4
        2 years ago

        OK, when I go into my Dropbox icon on my desktop, I click on

        Preferences,

        then Backups,

        then Manage backups,

        and it shows no boxes checked.

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!