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Forum Discussion
Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.
I've lost access to the Desktop, Documents and Downloads file on my mac - help??
I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Megan
Dropbox Staff
Dropbox StaffHi amberprawn, let's jump right into this!
Can you have a look at these steps, and check if the feature is enabled on your device? If it is, can you disable it?
Also, feel free to send me some screenshots of the error you receive on your end, since that'd be interesting to see.
Looking forward to hearing back from you!
Hi Megan, first of all thank you for helping.
Do you need me to disable the Dropbox Backup?
Attached I've made some screenshots, where you can see that the desktop is locked.
In the finder, I can't enable Desktop and Dokuments, also a screenshot.
- Megan
Hi bahartug, thank you so much for the screenshots!
Can I trouble you, and ask what the first screenshot reads? Also, are you able to see Documents, Desktop and Downloads only in Dropbox or in the original paths on your Mac?
Also, what do you wish to achieve here? To disable Backup?
Hi Megan, sorry for my late reply, I had a workday.
So, attached I have sent you another screenshot. It is the backup page - it is empty and the button says: test dropbox backup
my first screenshot says: The operation could not be completed because the original desktop object was not found.
As I said, I need my documents which are just saved on my macbook. Due to apple support this problem causes dropbox.
best
