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Veloxi's avatar
Veloxi
Helpful | Level 6
7 months ago

Logged out of Dropbox, Now Dropbox Can't See Existing Folder on Windows 11

Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox.    Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no lon...
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  • Jay's avatar
    Jay
    7 months ago

    Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. 

     

    When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

Veloxi's avatar
Veloxi
Helpful | Level 6

Alright, so when I rename the original Dropbox folder, create a new one, and point the app to it, should I then pause syncing and move everything over from the original, renamed folder to the new one?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. 

 

When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

  • Veloxi's avatar
    Veloxi
    Helpful | Level 6
    7 months ago

    Hey, just wanted to say this worked! Thank you so much for your help!

  • Veloxi's avatar
    Veloxi
    Helpful | Level 6
    7 months ago

    Got it, thank you for your help, Jay!

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