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Forum Discussion
Issues with Mac DB Update (v175.4.5569)
After the latest update on my Mac Intel laptop (13.4), DropBox has been horrific. -DB folders placed in the Favorites sidebar disappeared, and I can't recreate them. Drag and drop does nothing. -...
I may have fixed my problem. My previously reported partial fix, failed after a reboot (Starting...:infinity:️). So I tried the new beta v 176.3.5105. Still a perpetual start (with no reported errors).
So I signed out of DB on my laptop, uninstalled the app, and deleted all of the DropBox related files. I used this as a guide. https://cleanerone.trendmicro.com/blog/remove-dropbox-macos-or-windows/ I needed to use Terminal to delete the actual DB folder in the /Users/"name"/CloudStorage/ location. Reboot. Then installed the beta (I'd burnt too much time with v175.4.5569 already). After sign-in, DB started syncing almost immediately.
- DB folders can once again be placed in Sidebar >Favorites.
- Copying, moving, and deletion of files is now without endless "Preparing..."
Everything appears to be operating normally.🤞
An update:
RexVex had a tip in another thread. https://www.dropboxforum.com/t5/Apps-and-Installations/error-message-after-installation/td-p/678597/page/2
I was able to start DB by logging out while it tried to start. Relaunching would ask for credentials and it proceeded to bootup DB.
The hitch is it placed the DB folder in its preupdate location (inside the user folder). The post update remains but appears inactive. And while the User folder DB relays changes to DBs on other machines, changes on other machines show as sync history events and only reveal themselves in the DB folder if you click on the event in the DB menu. Also DB right click options (make available offline etc) don't show up. Online only files have to be right click "open with DB" to download. This sucks, but it's better than the performance after the update.
PS I should note that the version # is still v175.4.5569
I may have fixed my problem. My previously reported partial fix, failed after a reboot (Starting...:infinity:️). So I tried the new beta v 176.3.5105. Still a perpetual start (with no reported errors).
So I signed out of DB on my laptop, uninstalled the app, and deleted all of the DropBox related files. I used this as a guide. https://cleanerone.trendmicro.com/blog/remove-dropbox-macos-or-windows/ I needed to use Terminal to delete the actual DB folder in the /Users/"name"/CloudStorage/ location. Reboot. Then installed the beta (I'd burnt too much time with v175.4.5569 already). After sign-in, DB started syncing almost immediately.
- DB folders can once again be placed in Sidebar >Favorites.
- Copying, moving, and deletion of files is now without endless "Preparing..."
Everything appears to be operating normally.🤞
- Nancy
Dropbox Staff
Glad to hear you were able to sort this out, rdgatz.
thetiredsaint, is there any chance your Dropbox app is currently syncing close to 300k files? If yes, and it’s possible, can you please remove some big folders from your desktop via selective sync, and let me know if you see any difference?
Also, there is a cloud icon next to all of my files now. That appeared after using your update.
- Megan
Hey there, Richard L.6, welcome to our Community!
Would you be able to clarify the version of the Dropbox app that you're using on your end, along with any problems that you came across? When you say that they're not running fine, what do you mean?
Feel free to let me know of any details, so I can get the full idea as to what's happening. As for the cloud icons, do you refer to these ones, by any chance?
Keep me posted!
Nancy , my Dropbox easily has more than 300k files in it.
Where I am now is that I completely reinstalled Dropbox and it set me up the old way, with the Dropbox in ~/Dropbox. It is working now but encouraging me to convert to the new way but I am really nervous to do so given that last time it made my computer basically unusable.
How did you remove the updated (as of last week, I think) version of dropbox, and how did you find the previous update and install it? Thanks for any help.
