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Andy Snowden's avatar
Andy Snowden
Explorer | Level 3
5 years ago

iphone issues connecting to Dropbox

I'm having ussiues connecting to Dropbox from an iphone running ios 12.4.7   Geeting these errors (see pics below). Nothing wrong with internet connection as all other online stuffis working perf...
Account Access
Error Messages
Mobile
Setting up the apps
  • Daphne's avatar
    Daphne
    5 years ago

    Would you mind just trying to sign in to your account via a private browsing window in Safari Andy Snowden?

     

    Also, can you let me know if you get the same error if you try connecting over cellular data instead?

Andy Snowden's avatar
Andy Snowden
Explorer | Level 3

Additionally - I have just unlinked old devices but I'm still getting the non-secure error message.

 

The only way I can access Dropbox is via a Windows PC. All ios devices can't connect.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Would you mind just trying to sign in to your account via a private browsing window in Safari Andy Snowden?

 

Also, can you let me know if you get the same error if you try connecting over cellular data instead?

  • Andy Snowden's avatar
    Andy Snowden
    Explorer | Level 3
    5 years ago
    Hi Daphne - private browsing makes no difference, but switching to mobile data only (ie not connecting via wifi) does allow me log in.
    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      I'm glad to hear that Andy Snowden!

       

      Just want to double check with you, are you able to use the WiFi connection for the mobile app without issue now?

      • Andy Snowden's avatar
        Andy Snowden
        Explorer | Level 3
        5 years ago

        No sorry have just tried and still can't access via mobile app :slight_frown:

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