installing Dropbox on ubuntu breaks nautilus ("Files")
Hi,
I installed ubuntu 22.04 yesterday and was hoping to install Dropbox to sync my files to the new machine. I installed Dropbox by downloading the .deb file from https://www.dropbox.com/install-linux
It installed without issues, but now if I try to open "Files" (nautilus), it crashes immediately. Running nautilus from the command line reveals some error messages, but it's unclear how to resolve the issue:
I've tried searching around a bit for a resolution, with no luck. I've tried reinstalling nautilus, removing dropbox, reinstalling dropbox, trying nautilus-dropbox instead, but I still can't open "Files" now. The only solution I've seen other people mention is a complete reinstall of the OS, which I'm hoping to avoid.
Hi katherine1377, thanks for messaging the Community!
The 'Everyone at...' group is enabled by default, and can't be edited. However, it can be removed from any team folders, which would remove access to that folder.
Afterwards, you can instead create groups, which can include any specific user, namely the three admins only. Once the group is created, you can add it to any folder you want.
If you have any further queries, feel free to message back.
$ dpkg -l nautilus Desired=Unknown/Install/Remove/Purge/Hold | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad) ||/ Name Version Architecture Description +++-==============-=================-============-========================================== ii nautilus 1:42.2-0ubuntu2.1 amd64 file manager and graphical shell for GNOME
Dropbox appeared to be working as intended, it's just that it seems to be conflicting with nautilus. I've since uninstalled dropbox in an attempt to fix this issue. Do you want me to reinstall it to report the version? The actual .deb file I downloaded from the dropbox website was dropbox_2020.03.04_amd64.deb
Seems like you have issue with nautilus-extension-gnome-terminal plugin, not Dropbox' plugin. Have you installed something by hands (without using Ubuntu official package manager)? 🧐 If there are such plugins installed, wipe them out.
You can try temporary uninstall nautilus-extension-gnome-terminal package and make sure the folder /lib/x86_64-linux-gnu/nautilus/extensions-3.0 doesn't contain something like libterminal-nautilus.so or something similar. Take a look on other places where plugins can reside in (like /lib/nautilus). If there is something left (which seems like terminal plugin for nautilus) wipe it out. At the end you can install the plugin back. Let's hope it's alone (no double installs) already and conflicts are impossible. 😉
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Hi,
\n
\n
I installed ubuntu 22.04 yesterday and was hoping to install Dropbox to sync my files to the new machine. I installed Dropbox by downloading the .deb file from https://www.dropbox.com/install-linux
\n
\n
It installed without issues, but now if I try to open \"Files\" (nautilus), it crashes immediately. Running nautilus from the command line reveals some error messages, but it's unclear how to resolve the issue:
I've tried searching around a bit for a resolution, with no luck. I've tried reinstalling nautilus, removing dropbox, reinstalling dropbox, trying nautilus-dropbox instead, but I still can't open \"Files\" now. The only solution I've seen other people mention is a complete reinstall of the OS, which I'm hoping to avoid.
\n
\n
If anyone has guidance please let me know!
\n
","body@stringLength":"6750","rawBody":"
Hi,
\n
\n
I installed ubuntu 22.04 yesterday and was hoping to install Dropbox to sync my files to the new machine. I installed Dropbox by downloading the .deb file from https://www.dropbox.com/install-linux
\n
\n
It installed without issues, but now if I try to open \"Files\" (nautilus), it crashes immediately. Running nautilus from the command line reveals some error messages, but it's unclear how to resolve the issue:
I've tried searching around a bit for a resolution, with no luck. I've tried reinstalling nautilus, removing dropbox, reinstalling dropbox, trying nautilus-dropbox instead, but I still can't open \"Files\" now. The only solution I've seen other people mention is a complete reinstall of the OS, which I'm hoping to avoid.
\n
\n
If anyone has guidance please let me know!
\n
","kudosSumWeight":0,"postTime":"2023-02-13T09:29:38.152-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Install","text":"Install","time":"2022-07-26T01:01:11.078-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Linux","text":"Linux","time":"2018-07-05T12:28:02.809-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":4,"currentRevision":{"__ref":"Revision:revision:659309_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5578},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, \n \n I installed ubuntu 22.04 yesterday and was hoping to install Dropbox to sync my files to the new machine. I installed Dropbox by downloading the .deb file from https://www.dropbox...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw2NTkzMzIsNjU5MzMy","node":{"__ref":"ForumReplyMessage:message:659332"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw2NTkzMzIsNjYwNDg5","node":{"__ref":"ForumReplyMessage:message:660489"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw2NTkzMzIsNjg1OTM1","node":{"__ref":"ForumReplyMessage:message:685935"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:659309":{"__typename":"Conversation","id":"conversation:659309","solved":true,"topic":{"__ref":"ForumTopicMessage:message:659309"},"lastPostingActivityTime":"2023-05-22T03:38:04.111-07:00","lastPostTime":"2023-05-22T03:38:04.111-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:659309":{"__typename":"ModerationData","id":"moderation_data:659309","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:659309_2":{"__typename":"Revision","id":"revision:659309_2","lastEditTime":"2023-02-13T09:56:13.244-08:00"},"CachedAsset:theme:customTheme1-1743510215563":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215563","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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installing Dropbox on ubuntu breaks nautilus (\"Files\")","moderationData":{"__ref":"ModerationData:moderation_data:659332"},"body":"
Can you please let us know the version and status of the Dropbox app installed on your machine?
\n
\n
Also, have you ensured that you're running Nautilus 3.10.1 or later?
\n
\n
Any additional information is more than welcome!
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$ dpkg -l nautilus Desired=Unknown/Install/Remove/Purge/Hold | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad) ||/ Name Version Architecture Description +++-==============-=================-============-========================================== ii nautilus 1:42.2-0ubuntu2.1 amd64 file manager and graphical shell for GNOME
Dropbox appeared to be working as intended, it's just that it seems to be conflicting with nautilus. I've since uninstalled dropbox in an attempt to fix this issue. Do you want me to reinstall it to report the version? The actual .deb file I downloaded from the dropbox website was dropbox_2020.03.04_amd64.deb
$ dpkg -l nautilus Desired=Unknown/Install/Remove/Purge/Hold | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad) ||/ Name Version Architecture Description +++-==============-=================-============-========================================== ii nautilus 1:42.2-0ubuntu2.1 amd64 file manager and graphical shell for GNOME
Dropbox appeared to be working as intended, it's just that it seems to be conflicting with nautilus. I've since uninstalled dropbox in an attempt to fix this issue. Do you want me to reinstall it to report the version? The actual .deb file I downloaded from the dropbox website was dropbox_2020.03.04_amd64.deb
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Seems like you have issue with nautilus-extension-gnome-terminal plugin, not Dropbox' plugin. Have you installed something by hands (without using Ubuntu official package manager)? 🧐 If there are such plugins installed, wipe them out.
You can try temporary uninstall nautilus-extension-gnome-terminal package and make sure the folder /lib/x86_64-linux-gnu/nautilus/extensions-3.0 doesn't contain something like libterminal-nautilus.so or something similar. Take a look on other places where plugins can reside in (like /lib/nautilus). If there is something left (which seems like terminal plugin for nautilus) wipe it out. At the end you can install the plugin back. Let's hope it's alone (no double installs) already and conflicts are impossible. 😉
(org.gnome.Nautilus:8764): GLib-GObject-WARNING **: 09:23:56.100: Two different plugins tried to register 'TerminalNautilus'.
...
Hi ,
Seems like you have issue with nautilus-extension-gnome-terminal plugin, not Dropbox' plugin. Have you installed something by hands (without using Ubuntu official package manager)? 🧐 If there are such plugins installed, wipe them out.
You can try temporary uninstall nautilus-extension-gnome-terminal package and make sure the folder /lib/x86_64-linux-gnu/nautilus/extensions-3.0 doesn't contain something like libterminal-nautilus.so or something similar. Take a look on other places where plugins can reside in (like /lib/nautilus). If there is something left (which seems like terminal plugin for nautilus) wipe it out. At the end you can install the plugin back. Let's hope it's alone (no double installs) already and conflicts are impossible. 😉
Hope this helps.
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thanks for the input everyone, I ended up just reinstalling the OS to resolve the issue.
Could you try installing the app again from this page perhaps?
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Dropbox Staff
