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spmish's avatar
spmish
Helpful | Level 6
2 years ago

installing Dropbox on ubuntu breaks nautilus ("Files")

Hi,   I installed ubuntu 22.04 yesterday and was hoping to install Dropbox to sync my files to the new machine. I installed Dropbox by downloading the .deb file from https://www.dropbox.com/insta...
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  • spmish's avatar
    spmish
    2 years ago

    thanks for the input everyone, I ended up just reinstalling the OS to resolve the issue.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey spmish, sorry to hear about this.

 

Can you please let us know the version and status of the Dropbox app installed on your machine?

 

Also, have you ensured that you're running Nautilus 3.10.1 or later?

 

Any additional information is more than welcome!

spmish's avatar
spmish
Helpful | Level 6
2 years ago

$ dpkg -l nautilus
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-=================-============-==========================================
ii nautilus 1:42.2-0ubuntu2.1 amd64 file manager and graphical shell for GNOME

 

Dropbox appeared to be working as intended, it's just that it seems to be conflicting with nautilus. I've since uninstalled dropbox in an attempt to fix this issue. Do you want me to reinstall it to report the version? The actual .deb file I downloaded from the dropbox website was dropbox_2020.03.04_amd64.deb

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey spmish, sorry to jump in here!

     

    Can you just clarify which version of Nautilus you're running?

    • spmish's avatar
      spmish
      Helpful | Level 6
      2 years ago

      Hannah I showed it in the previous reply,

       

      $ dpkg -l nautilus
      ...
      nautilus 1:42.2-0ubuntu2.1 amd64 file manager and graphical shell for GNOME

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for that, spmish.

         

        Can we reach out to you via email, so we can look into this internally?

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