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spmish's avatar
spmish
Helpful | Level 6
2 years ago

installing Dropbox on ubuntu breaks nautilus ("Files")

Hi,   I installed ubuntu 22.04 yesterday and was hoping to install Dropbox to sync my files to the new machine. I installed Dropbox by downloading the .deb file from https://www.dropbox.com/insta...
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  • spmish's avatar
    spmish
    2 years ago

    thanks for the input everyone, I ended up just reinstalling the OS to resolve the issue.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey spmish, sorry to hear about this.

 

Can you please let us know the version and status of the Dropbox app installed on your machine?

 

Also, have you ensured that you're running Nautilus 3.10.1 or later?

 

Any additional information is more than welcome!

  • spmish's avatar
    spmish
    Helpful | Level 6
    2 years ago

    $ dpkg -l nautilus
    Desired=Unknown/Install/Remove/Purge/Hold
    | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
    |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
    ||/ Name Version Architecture Description
    +++-==============-=================-============-==========================================
    ii nautilus 1:42.2-0ubuntu2.1 amd64 file manager and graphical shell for GNOME

     

    Dropbox appeared to be working as intended, it's just that it seems to be conflicting with nautilus. I've since uninstalled dropbox in an attempt to fix this issue. Do you want me to reinstall it to report the version? The actual .deb file I downloaded from the dropbox website was dropbox_2020.03.04_amd64.deb

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey spmish, sorry to jump in here!

       

      Can you just clarify which version of Nautilus you're running?

      • spmish's avatar
        spmish
        Helpful | Level 6
        2 years ago

        Hannah I showed it in the previous reply,

         

        $ dpkg -l nautilus
        ...
        nautilus 1:42.2-0ubuntu2.1 amd64 file manager and graphical shell for GNOME

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