We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
2 years ago

Installing Dropbox on new Microsoft Surface Pro is failing

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
Desktop
Install
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey JuanaM, sorry to hear you're having issues with this.


    May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

JuanaM's avatar
JuanaM
Explorer | Level 3

I am having the same issue with my new Surface Pro x, can I get that link that will make it work. I subscribed to dropbox specifically because I was getting this new computer.

Many thanks to anyone who can help.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey JuanaM, sorry to hear you're having issues with this.


May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

  • JuanaM's avatar
    JuanaM
    Explorer | Level 3
    2 years ago

    I installed the S version from the windows store but it would not transfer data onto an app I need on the surface pro. So I uninstalled that and tried to download the standard version.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey JuanaM!

       

      Were you able to download and install the desktop app via this link or are you still experiencing issues?

      • JuanaM's avatar
        JuanaM
        Explorer | Level 3
        2 years ago

        When I downloaded the provided link it said that it was not compatible with this device. I just retried it. Same.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!