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Forum Discussion
Indexing all files at startup
16.january.2023 my dropbox would suddenly stop working and give a error message that dropbox would have to restart. 'Les mer i hjelpesenteret' -> Read more on dropox website.... There i have trie...
Hi!
Not that i know of. When i checked firewall settings i only saw one Dropbox, and it was not blocked.
Proxy and VPN settings is the same as fresh install, and never changed settings in Windows 10 regarding this.
Several other users on same network has it working.
They all use Windows11, so i updated to Windows 11 and it seems to work for now.
If it happens like before i will come back to this thread.
Thanks for fast response!
Update on issue.
After another restart of the computer im still getting the error message. When i click on restart, it restarts and is up and running within a couple of minutes, all files synced.
So it seems it throws a 'false' error message.
Walter
Dropbox Staff
Dropbox StaffHey alfge, thanks for letting us know about this.
May I ask if you have any security programs like antivirus or firewall running on your computer?
If so, can you temporarily disable them to see if things improve at all?
Let me know if you still get the same error!
Hi, I only have windows defender antivirus and firewall.
On firewall i can see Dropbox is allowed through.
Not sure how to check if dropox is allowed in antivirus, but i cant find any blocked programs.
On installing i allow it to do changes on my computer.
I am not confident enough in my IT skills to disable the firewall and antivirus.
Can it possibly solve the problem by uninstalling AND deleting local files before reinstall and sync?
Previously I only uninstalled and installed without deleting local files.
- Jay
Before we attempt any other troubleshooting, do you have any proxy, VPN, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Hi!
Not that i know of. When i checked firewall settings i only saw one Dropbox, and it was not blocked.
Proxy and VPN settings is the same as fresh install, and never changed settings in Windows 10 regarding this.
Several other users on same network has it working.
They all use Windows11, so i updated to Windows 11 and it seems to work for now.
If it happens like before i will come back to this thread.
Thanks for fast response!
