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Forum Discussion

Jeremybenhamou's avatar
Jeremybenhamou
Explorer | Level 4
3 years ago

Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync

Hello,    In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example,...
Account Access
Desktop
Dropbox Backup
Error Messages
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi ukpoppet, welcome to our Community! 

 

It sounds like an odd situation there. I did my research, and found these steps on Apple's side, that tell you how to change permissions for the path.

 

Can you give this one a go, and let me know how it goes? 

 

Keep me posted!

ukpoppet's avatar
ukpoppet
Explorer | Level 3
2 years ago

Thanks Megan.


The problem is, when I open "Get Info", there is no "Sharing and Permissions" arrow / section.

Any ideas what else I can try?

 

Jamie

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ukpoppet, happy Monday! 

     

    Can you send me a screenshot of what you see on your end, please? 

    • ukpoppet's avatar
      ukpoppet
      Explorer | Level 3
      2 years ago

      Hi Megan!

      I managed to fix it by finding the source of the original folder from the Alias.

      And *that* folder allowed me to change permissions. 

      Thanks for your help!

      Jamie

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