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Forum Discussion

robertcout's avatar
robertcout
Explorer | Level 3
3 months ago

I'm trying to sign back into my mobile app, but it says my email address is already in use.

I had a problem with my computer and had to reinstall dropbox, but now the dropbox of my phone is no longer sinced with my PC? i tried replacing my computer address to put the same as my phone but I get the message that the address is already in use ?

I also tried linking the 2 addresses and I again got an error message

Please help


  • robertcout wrote:

    I i tried replacing my computer address to put the same as my phone but I get the message that the address is already in use ?


    You weren't trying to sign in. You were creating a new account and Dropbox wouldn't let you because an account already exists with that address. Make sure you're signing in.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    robertcout wrote:

    I i tried replacing my computer address to put the same as my phone but I get the message that the address is already in use ?


    You weren't trying to sign in. You were creating a new account and Dropbox wouldn't let you because an account already exists with that address. Make sure you're signing in.

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