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Forum Discussion

takefive99's avatar
takefive99
Explorer | Level 4
2 months ago

I'm still not eligible for File Provider on my Mac OS 15, why?

Hi.  I'm still not eligible for File Provider.  (Hoping to upgrade so I can access to the Office automatic save features.). Please help.   Some stats:   OSX 15 Dropbox Version 208.4.5824 ...
Desktop
Install
Installing
Mac
Setting up the apps
takefive99's avatar
takefive99
Explorer | Level 4

This could very well be the issue!  I will ask IT to make the change and report back.m. Thank you.

takefive99's avatar
takefive99
Explorer | Level 4
2 months ago

They made the change but there is no movement on my end.  I'll give the system some time to propagate.  If there is no change by tomorrow, I'll post in this channel.

  • takefive99's avatar
    takefive99
    Explorer | Level 4
    2 months ago

    Here is my current sync tab 

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the screenshot takefive99 

       

      Did you reboot your computer since your team's admin enabled the migration to the Dropbox for Mac OS on File Provider version?

       

      Also, has any member of your team been migrated to that version of the app yet? 

      • takefive99's avatar
        takefive99
        Explorer | Level 4
        2 months ago

        Thanks for your help so far.

        FYI:  I have rebooted to no effect.  I believe everyone else on my team is on the same version.  I've asked but have had no reports of other successes in upgrading.

        Here is the current error message (unchanged)

         

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