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I'm receiving an error message when using the desktop app, any help?
bn.BUILD_KEY: Dropbox bn.VERSION: 11.4.22 bn.DROPBOXEXT_VERSION: failed bn.is_frozen: True pid: 13451 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='superman', pw_passwd='********', pw...
Daphne
Dropbox Staff
Dropbox StaffI'm having the same issue.
- Daphne
Hello, Ive got the same issue, I cannot open the desktop app because of this error:
This is the text file that is generated in dropbox.
bn.BUILD_KEY: Dropbox
bn.VERSION: 102.4.431
bn.constants.WINDOWS_SHELL_EXT_VERSION: 43
bn.is_frozen: True
machine_id: 9a09011f-8301-5dfd-a8a0-23d9f19a8c44
pid: 765
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='thethinkersproject', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jose Galindo Montero', pw_dir='/Users/thethinkersproject', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='thethinkersproject', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jose Galindo Montero', pw_dir='/Users/thethinkersproject', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/thethinkersproject'
appdata: '/Users/thethinkersproject/.dropbox/instance3'
real_path='/Users/thethinkersproject/.dropbox/instance3'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Volumes/Macintosh HD/Dropbox (Mediapro)'
real_path='/Volumes/Macintosh HD/Dropbox (Mediapro)'
mode=0o40700 uid=501 gid=80
parent mode=0o40775 uid=0 gid=80
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/7p/g_x0gcb11cz2jdy8mr4vf2140000gn/T'
real_path='/private/var/folders/7p/g_x0gcb11cz2jdy8mr4vf2140000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/manager.pyc", line 661, in _try_register_host
File "dropbox/client/main.pyc", line 7149, in check_for_reboot_and_deletedata_flags
File "dropbox/client/main.pyc", line 7141, in _sync_everything_check_for_reboot_and_deletedata_flags
File "dropbox/client/features/sync_everything/gating.pyc", line 280, in allowed_remote_account_delete
File "dropbox/foundation/stormcrow/machine.pyc", line 56, in get_variants_all_accounts
dropbox.foundation.stormcrow.NoStormcrowDataError: No data source object has been specified yetCan someone help me with this???
Thanks!
- Walter
Hi jmgalindo; thanks for joining our Community and happy Friday!
If you're still having this issue, please try a clean, advanced re-install as this might do the trick.
Keep us posted!
