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RCTopCat's avatar
RCTopCat
New member | Level 2
6 years ago

I'm receiving an error message when using the desktop app, any help?

bn.BUILD_KEY: Dropbox bn.VERSION: 11.4.22 bn.DROPBOXEXT_VERSION: failed bn.is_frozen: True pid: 13451 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='superman', pw_passwd='********', pw...
Desktop
Error Messages
Setting up the apps
  • Daphne's avatar
    Daphne
    6 years ago
    Hey morla,
     
    Upon going to create a ticket for you to put you in contact with our team, I found your open ticket with one of our agents. They have recently reached out to you, please can you check your inbox when you have the chance and I will make sure to pass along your comments here.
     
    Also, I'd like to point you both to this thread here and ask if you can try the steps in the solution to see if this helps with your issues (RCTopCat).
     
    Let me know how it goes - Thanks!
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there RCTopCat,
 
I’d like to put you in contact with one of our specialists to assist you with this error message you’re seeing. If it’s okay with you, I can reach out through our Support channel to the email address associated with your Community profile.
 
Otherwise, if you have already submitted a ticket with our team, please feel free to let me know the ticket reference number (eg. #1234567) and I can follow up from there.
 
Let me know what works for you - Cheers!
  • morla's avatar
    morla
    New member | Level 2
    6 years ago

    I'm having the same issue.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey morla,
       
      Upon going to create a ticket for you to put you in contact with our team, I found your open ticket with one of our agents. They have recently reached out to you, please can you check your inbox when you have the chance and I will make sure to pass along your comments here.
       
      Also, I'd like to point you both to this thread here and ask if you can try the steps in the solution to see if this helps with your issues (RCTopCat).
       
      Let me know how it goes - Thanks!
      • jmgalindo's avatar
        jmgalindo
        New member | Level 2
        5 years ago

        Hello, Ive got the same issue, I cannot open the desktop app because of this error:

         

         

        This is the text file that is generated in dropbox.

         

        bn.BUILD_KEY: Dropbox
        bn.VERSION: 102.4.431
        bn.constants.WINDOWS_SHELL_EXT_VERSION: 43
        bn.is_frozen: True
        machine_id: 9a09011f-8301-5dfd-a8a0-23d9f19a8c44
        pid: 765
        ppid: 1
        uid: 501
        user_info: pwd.struct_passwd(pw_name='thethinkersproject', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jose Galindo Montero', pw_dir='/Users/thethinkersproject', pw_shell='/bin/bash')
        effective_user_info: pwd.struct_passwd(pw_name='thethinkersproject', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jose Galindo Montero', pw_dir='/Users/thethinkersproject', pw_shell='/bin/bash')
        euid: 501
        gid: 20
        egid: 20
        group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
        effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
        DYLD_LIBRARY_PATH: None
        cwd: '/'
        real_path='/'
        mode=0o40755 uid=0 gid=0
        parent mode=0o40755 uid=0 gid=0
        HOME: '/Users/thethinkersproject'
        appdata: '/Users/thethinkersproject/.dropbox/instance3'
        real_path='/Users/thethinkersproject/.dropbox/instance3'
        mode=0o40700 uid=501 gid=20
        parent mode=0o40700 uid=501 gid=20
        dropbox_path: '/Volumes/Macintosh HD/Dropbox (Mediapro)'
        real_path='/Volumes/Macintosh HD/Dropbox (Mediapro)'
        mode=0o40700 uid=501 gid=80
        parent mode=0o40775 uid=0 gid=80
        sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
        real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
        mode=0o100755 uid=501 gid=20
        parent mode=0o40755 uid=501 gid=20
        trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
        real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
        not found
        parent not found
        tempdir: '/var/folders/7p/g_x0gcb11cz2jdy8mr4vf2140000gn/T'
        real_path='/private/var/folders/7p/g_x0gcb11cz2jdy8mr4vf2140000gn/T'
        mode=0o40700 uid=501 gid=20
        parent mode=0o40755 uid=501 gid=20
        Traceback (most recent call last):
        File "dropbox/client/authentication/manager.pyc", line 661, in _try_register_host
        File "dropbox/client/main.pyc", line 7149, in check_for_reboot_and_deletedata_flags
        File "dropbox/client/main.pyc", line 7141, in _sync_everything_check_for_reboot_and_deletedata_flags
        File "dropbox/client/features/sync_everything/gating.pyc", line 280, in allowed_remote_account_delete
        File "dropbox/foundation/stormcrow/machine.pyc", line 56, in get_variants_all_accounts
        dropbox.foundation.stormcrow.NoStormcrowDataError: No data source object has been specified yet

         

        Can someone help me with this???

         

        Thanks!

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