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User134679's avatar
User134679
Helpful | Level 6
5 years ago

I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

Hi!   I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel a...
Computer Backup
Desktop
Setting up the apps
Uninstall
Windows
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for that User134679, and for sticking with me here while we look into this!

     

    Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.

     

    To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:

    1. Right click the Desktop folder
    2. Choose "Properties"
    3. Go to the "Locations" tab
    4. Choose to reset to default location.

    This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?

     

    If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.

Larsn's avatar
Larsn
Helpful | Level 6

I have exactly the same problem as @User134679. I had Dropbox installed because I had a few files I wanted replicated to another device. Then for some reason, the backup feature got turned on, and when trying to stop this I have the same mess with files in one place and links from another.

However, I can't find a Locations tab in the Desktop Properties to make the suggested change.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi Larsn, just to check, is the Dropbox desktop application disabled according to the desktop app?

Have you already uninstalled the app? Does the device appear on this page?
  • Larsn's avatar
    Larsn
    Helpful | Level 6
    4 years ago

    I have uninstalled the Dropbox from my PC.

    It does appear on the web page.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Try removing the device from the site so that it is no longer linked to the account.

      Could you attach a screenshot showing the Properties of the Desktop folder showing that there is no Location tab?
      • Larsn's avatar
        Larsn
        Helpful | Level 6
        4 years ago

        Sorry, I must have looked in the wrong place.

        I found the Location Tab, and clicked the 'Restore Default' tab, but nothing changed.

        The path shown before, which was the correct one, was the same after.

        I still have the issue with files and folders having the Dropbox in the pathway.

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