You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Cyndi Lombardo's avatar
Cyndi Lombardo
New member | Level 2
2 years ago

I linked my Mac on a different account, that is empty. What do I do?

I have a NEW MAC and uploaded the Dropbox app to the desktop using a business email instead of my personal one which I have always used, has expanded memory and ALL my files.  Now every time I open D...
Account Access
desktop
Mac
Setting up the apps
LissaSmile's avatar
LissaSmile
New member | Level 2

Did you ever figure this out? I have the same problem and have lost access to all of my dropbox files via my computer. I cannot find a solution online. So frustrated!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
LissaSmile wrote:

Did you ever figure this out? I have the same problem and have lost access to all of my dropbox files via my computer. I cannot find a solution online. So frustrated!

Hi LissaSmile 

 

The issue has been resolved if you follow the steps given. You need to signout of the account you incorrectly signed in to and back in to the one that you should have. That will download everything for you. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!