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Forum Discussion

Cyndi Lombardo's avatar
Cyndi Lombardo
New member | Level 2
2 years ago

I linked my Mac on a different account, that is empty. What do I do?

I have a NEW MAC and uploaded the Dropbox app to the desktop using a business email instead of my personal one which I have always used, has expanded memory and ALL my files.  Now every time I open D...
Account Access
Desktop
Mac
Setting up the apps
Anne McIntosh's avatar
Anne McIntosh
New member | Level 2
2 years ago

I have had a DropBox account for years (free version). I am wanting to switch the files in the Drop Box from an old email address to a new email address. I do not want to synch and have both (I know one has to be a business account if you keep two email addresses).

 

How do I switch the files to the new email address; so I can then delete the old email address from my DropBox account?

 

I have DropBox on my iPhone and can seemingly get to the files I want (old email address) but, I am not seeing those files on my iMac... 

 

Thank you. Anne

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Anne McIntosh, thanks for joining the discussion here.

     

    Is there a Dropbox account already associated with the new email address?

     

    If not, you can just change the email address of your account through your account's settings online.

     

    Otherwise, you could put all the content of one account inside a folder and share that folder with the new account as desired.

     

    I hope this helps and please keep us posted on your progress, Anne. 

    • lombardc's avatar
      lombardc
      New member | Level 2
      2 years ago

      Hi Anne;  yes there is a Dropbox account associated with the new email.    As I was setting up the new MAC and downloaded dropbox onto the desktop it must have picked up the business email and I gave it a password. . . don't ask me how.  Anyway, the big thing is that I save all my docs to drop box.  It's aggravating because if I upload the app to the MAC, no matter how many times I have tried it goes right to the other account that has nothing in it.  So every time I save a doc now I have to open my original Dropbox account to add any doc.   It is not seamless, very aggravating, and really an inconvenience.  Maybe I have to consider another source of saving my docs.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi lombardc, did you try the steps I provided above in order for you to sign out of one account, and into the other one? 

         

        If so, did you have any issues with this? 

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