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Forum Discussion
I got an error "Sign in failed" when I tried logging in to my mobile
"Sign-in failed. Unknown error, please contact Dropbox customer support"
HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
Galaxy S4, sign-in doesn't work with correct password (even after reseting it), emailed sign-in link, or connecting my google account (which was something I didn't want to do). Says uknown error, contact dropbox support. If I do the incorrect password it tells me so. Can't find any info. I can sign in on other devices, but I need to be able to sign in on my phone.
I'm getting a "sign-in failed" on Android, with "Unknown error, please contact Dropbox customer support."
Interestingly, every time I do it, I get an e-mail sent to me saying that Dropbox has been accessed by a new Android device, is this you? As if I had signed in successfully.
I have exactly the same issue.
I'm getting a "sign-in failed" on Android, with "Unknown error, please contact Dropbox customer support."
Interestingly, every time I do it, I get an e-mail sent to me saying that Dropbox has been accessed by a new Android device, is this you? As if I had signed in successfully. I am a basic user and I have unlinked the one device now only using 2 device.Regards,
- Lusil
Dropbox Staff
Hey Adil Iqbal, thanks for nudging us on this thread.
Since you've checked that you're running up to three devices on your Basic (free) account, could you also let us know if your device meets the minimum requirements to run the mobile app?
Keep us posted!
