You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

3putts's avatar
3putts
New member | Level 2
5 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
Account Access
Error Messages
Mobile
Setting up the apps
LMDLMD's avatar
LMDLMD
New member | Level 2

After updating to the newest version of Dropbox Android app, I can no longer sign in to Dropbox on my Samsung tablet. I get the following error:

 

Sign-in failed, unknown error, please contact customer support.

 

I have unlinked all devices except one. Any help is appreciated!

 

Thank you, LMD

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey there LMDLMD, I hope you're having a good day so far!

 

So I can have a better idea of the issue that you're having, please let me know the following:

  • Which version of the app do you have installed? eg. 184.2.8
  • What OS version is your device running?
  • Do you get the same error when signing into your account via the website?

Let me know and we'll take it from there!

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