You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

3putts's avatar
3putts
New member | Level 2
5 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
Account Access
Error Messages
Mobile
Setting up the apps
SnowdenK's avatar
SnowdenK
New member | Level 2

Galaxy S4, sign-in doesn't work with correct password (even after reseting it), emailed sign-in link, or connecting my google account (which was something I didn't want to do). Says uknown error, contact dropbox support. If I do the incorrect password it tells me so.  Can't find any info. I can sign in on other devices, but I need to be able to sign in on my phone.

LMDLMD's avatar
LMDLMD
New member | Level 2
5 years ago

After updating to the newest version of Dropbox Android app, I can no longer sign in to Dropbox on my Samsung tablet. I get the following error:

 

Sign-in failed, unknown error, please contact customer support.

 

I have unlinked all devices except one. Any help is appreciated!

 

Thank you, LMD

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