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Forum Discussion
I got an error "Sign in failed" when I tried logging in to my mobile
"Sign-in failed. Unknown error, please contact Dropbox customer support"
HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
Galaxy S4, sign-in doesn't work with correct password (even after reseting it), emailed sign-in link, or connecting my google account (which was something I didn't want to do). Says uknown error, contact dropbox support. If I do the incorrect password it tells me so. Can't find any info. I can sign in on other devices, but I need to be able to sign in on my phone.
After updating to the newest version of Dropbox Android app, I can no longer sign in to Dropbox on my Samsung tablet. I get the following error:
Sign-in failed, unknown error, please contact customer support.
I have unlinked all devices except one. Any help is appreciated!
Thank you, LMD
- Daphne
Dropbox Staff
Hey there LMDLMD, I hope you're having a good day so far!
So I can have a better idea of the issue that you're having, please let me know the following:
- Which version of the app do you have installed? eg. 184.2.8
- What OS version is your device running?
- Do you get the same error when signing into your account via the website?
Let me know and we'll take it from there!
I am also having the same issue after the last update of the Dropbox app for Android via Google Play Store. I have unistalled it, signed out of my google account, restarted my tablet, reinstalled Dropbox, signed back in to the play store and then Dropbox all to no avail. Still receive the same "unknown failed to sign in error". Even though everytime I try to sign in to Dropbox I receive an email notifing me of the sign in via my tablet. I have no problem signing into Dropbox via Google Chrome though.
I'm getting a "sign-in failed" on Android, with "Unknown error, please contact Dropbox customer support."
Interestingly, every time I do it, I get an e-mail sent to me saying that Dropbox has been accessed by a new Android device, is this you? As if I had signed in successfully.I have exactly the same issue.
I'm getting a "sign-in failed" on Android, with "Unknown error, please contact Dropbox customer support."
Interestingly, every time I do it, I get an e-mail sent to me saying that Dropbox has been accessed by a new Android device, is this you? As if I had signed in successfully. I am a basic user and I have unlinked the one device now only using 2 device.Regards,
Uninstalled updates and reinstalled, have restarted phone, still nothing.
- Samsung Galaxy S5 same error. I can sign in using the browser but I can't login in the app after actualizing the app
- Lusil
Hi there SnowdenK and skusher23_22, thanks for reaching out to us and sorry to hear that you're both having trouble signing in to your Dropbox accounts via your mobile devices.
As a first step, could you confirm for me if you're on a Basic account? You can check this by going to your Plan tab on the website.
Let me know what you find and I'll make sure to get back to you as soon as possible. Cheers!
- @Lusil yes it's a basic plan account
Android app dropbox sing failed
- Daphne
Thanks for all your updates so far!
Just to note, arifahmed199 I've moved your post here as it seems that you're having the same issue as the OP. Can you just confirm for me if the exact error you're getting is "Sign-in failed: Unknown error, please contact customer support"?
If so, please let me know the following:
- Which version of the mobile app do you have installed?
- What is your device's OS version?
- Can you sign into your account online with the same credentials?
- If you're on a Basic plan, do you have less than 3 devices connected via your account security page?
Thanks for the info you've provided on this SnowdenK and skusher23_22 so far. So we can look into this further with you both, please submit a ticket with our Support team from here via an incognito window.
You'll receive a ticket number (eg. #1234567) which you can let us know here so we can pass along the info you've kindly provided us here.
Keep us posted!
- Thanks for the help! But just one more question: once I click on the link in an incognito window I go redirected to main page of support [say, where some articles are shown and the option of asking the community is displayed].
Where should I go to get ticket number?
I have a Plus plan and have been having this problen since March 7th. I have a Meizu m6 note phone. Unistalled and installed the app over 10 times and nothing happened. have been in contact with the costumer service for over 1.5 months now and on March 11th they claimed in an email to me "We have determined that this is a bug and we are working to fix it. When we have a fix in place, we will contact you to let you know and release an update via the App Store, so make sure to stay up to date with the latest Dropbox releases."
on april 6th they said they are still working on it.
meanwhile i cannot work on my phone since EVERYTHING is on the service that i am paying alot of money for.
there were 2 updates of the app on my phone and the problem is still the same. this is frustrating to no end.
I am trying to sin-in using my android mobile (HTC) but I always get this message (Sing-in failed Unknown error). When I sing-in using Chrome browser on the same mobile, everything goes smoothely.
Could you help me please
- Daphne
Hi everyone, I just have an update for you!
Our team is aware of the issue and are currently looking into this. As soon as I have any news or updates from them, I'll let you all know here.
In the meantime, if you have any questions or other info that you'd like to share with us here then please just give me a nudge. Thank you all for your assistance and info that you provided on this!
I try to login Dropbox app on my Samsung Note 3 with Android 5.0. However, I receive the error message "Sign-in failed Unknown error, please contact dropbox customer support" and I fail to login dropbox. Can anybody help me please?
Thanks ®ards
Aykut
