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3putts's avatar
3putts
New member | Level 2
5 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
Account Access
Error Messages
Mobile
Setting up the apps
ErinSimon827's avatar
ErinSimon827
New member | Level 2
Try going directly to Dropbox.com on a browser(pref Chrome). You may be able to it from there.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for checking that out for me, 3putts. 

Since you're on a Basic account, you have a three device limit. This means that if you'd like to link a new one, you must unlink enough devices down to atleast two before trying to sign in to another one. You can find more info about this here.

As ErinSimon827 also mentions though, if you want to navigate through your Dropbox account on your mobile device, you can use the website from your mobile's browser.

Let me know if you have any other questions!

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