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3putts's avatar
3putts
New member | Level 2
5 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
Account Access
Error Messages
Mobile
Setting up the apps
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi there 3putts, thanks for checking in with us - let's see what we can find. 

As a first step, could you check if you're on a Basic account by going to your Plan tab, as well as how many devices you have linked in your Security tab?

Let me know how it goes!

3putts's avatar
3putts
New member | Level 2
5 years ago

Hi there - yes dropbox basic and I had 2 laptops and 2 of the same phone connected and one of the same phone still not yet completed downloading the app. I have deleted all the phones.

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