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Forum Discussion

Richard P.44's avatar
Richard P.44
Helpful | Level 7
7 years ago

I get an error message that Windows System Restore failed?

Hi When I run Windows System Restore it fails with this error message System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
Desktop
Setting up the apps
Windows
  • radical_exponent's avatar
    radical_exponent
    2 years ago

    Hi everyone,

     

    We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.

     

    Thanks

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, suegrant.

Can you please send us a screenshot of the error?

Also, which version of the Dropbox app do you currently have installed?

suegrant's avatar
suegrant
New member | Level 1
19 hours ago

The app I have installed is whatever I downloaded. I ended up having to reset back to the new factory settings and start over, due to the Dropbox glitch of not allowing the reset, which I needed to be able to do in order to do a different app's reinstall, since the restore didn't complete. I did capture a screenshot before I did that though. How do I send the screenshot to you?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    19 hours ago

    Hey suegrant, let me also jump in here! 

    You should be able to attach a screenshot by clicking the camera-like icon and attaching it or pasting it directly to us. 

    • suegrant's avatar
      suegrant
      New member | Level 1
      19 hours ago

      I'm not seeing that icon but maybe because I'm on my phone and not a computer. I can do that as soon as I am there

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        13 hours ago

        Thanks, suegrant, we're looking forward to your screenshot.

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