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Forum Discussion

Richard P.44's avatar
Richard P.44
Helpful | Level 7
7 years ago

I get an error message that Windows System Restore failed?

Hi When I run Windows System Restore it fails with this error message System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
Desktop
Setting up the apps
Windows
  • radical_exponent's avatar
    radical_exponent
    2 years ago

    Hi everyone,

     

    We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.

     

    Thanks

suegrant's avatar
suegrant
New member | Level 1

This happened to me today (7 years after the first comment above) on a new w11 laptop. Is there any way to fix it so I can do a successful restore?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Sorry to hear about this, suegrant.

Can you please send us a screenshot of the error?

Also, which version of the Dropbox app do you currently have installed?

  • suegrant's avatar
    suegrant
    New member | Level 1
    19 hours ago

    The app I have installed is whatever I downloaded. I ended up having to reset back to the new factory settings and start over, due to the Dropbox glitch of not allowing the reset, which I needed to be able to do in order to do a different app's reinstall, since the restore didn't complete. I did capture a screenshot before I did that though. How do I send the screenshot to you?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      19 hours ago

      Hey suegrant, let me also jump in here! 

      You should be able to attach a screenshot by clicking the camera-like icon and attaching it or pasting it directly to us. 

      • suegrant's avatar
        suegrant
        New member | Level 1
        18 hours ago

        I'm not seeing that icon but maybe because I'm on my phone and not a computer. I can do that as soon as I am there

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