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Forum Discussion
Richard P.44
7 years agoHelpful | Level 7
I get an error message that Windows System Restore failed?
Hi
When I run Windows System Restore it fails with this error message
System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
- 2 years ago
Hi everyone,
We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.
Thanks
suegrant
New member | Level 1
This happened to me today (7 years after the first comment above) on a new w11 laptop. Is there any way to fix it so I can do a successful restore?
Hannah
2 months agoDropbox Staff
Sorry to hear about this, suegrant.
Can you please send us a screenshot of the error?
Also, which version of the Dropbox app do you currently have installed?
- suegrant2 months agoNew member | Level 1
The app I have installed is whatever I downloaded. I ended up having to reset back to the new factory settings and start over, due to the Dropbox glitch of not allowing the reset, which I needed to be able to do in order to do a different app's reinstall, since the restore didn't complete. I did capture a screenshot before I did that though. How do I send the screenshot to you?
- Megan2 months agoDropbox Staff
Hey suegrant, let me also jump in here!
You should be able to attach a screenshot by clicking the camera-like icon and attaching it or pasting it directly to us.
- suegrant2 months agoNew member | Level 1
I'm not seeing that icon but maybe because I'm on my phone and not a computer. I can do that as soon as I am there
- suegrant21 days agoNew member | Level 1
Hi Hannah, sorry for the delay in my response. I've been completely redoing my computer from scratch since my post and now I have a different problem with the new rebuild - Dropbox will not install, not matter what I try. It gets the error code 0x800b0003. I have tried everything in your on-line tutorials even down to the smallest thing, and I still get the same error code. I connected with Dropbox chat last Friday and they bumped me up to a tech person who I haven't had contact from except to get the type of system today. I am getting angsty waiting to have my documents on my computer - and can't image why there are so many issues with dropbox and am wondering if I should rethink it. I love it but this is hard to deal with.
- Walter21 days agoDropbox Staff
Thanks for the additional information and sorry to hear about this suegrant
Could you let us know the ticket ID for your chat interaction with our support team so that we can look it up in our system?
- suegrant21 days agoNew member | Level 1
my ticket # is 24577900. I appreciate anything you can do to help me
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