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Forum Discussion
I freshly installed Dropbox on my computer, but it's not syncing
Files are not downloading. Reinstalling has not fixed the issue. There is more than enough hard disk space to fit everything.
All files in the "Sync History" tab are "waiting to Sync".
Ran the "Fix Permissions", "Fix Hardlinks" buttons but no changes.
Checked selective sync (but hadn't set it up anyway), received this message.
Would appreciate any insights people have.
On a whim, I disabled Proxy detection from "Autodetect" to "No Proxy" and it has resolved the issue.
- Hannah
Dropbox Staff
Hey RS-973, thanks for bringing this to our attention.
Is syncing stuck on this specific number of files?
If you click on the Dropbox icon, then on your initials/profile pic and then on 'view sync issues', do you see anything?
Also, what is your computer's OS version?
Keep me posted and we'll go from there.
Hi Hannah!
It's stuck at the current number of files. Before it was 6336, now it's 6504 after I added some via the website.
There are no sync issues.
OS version is Windows 10 Pro - Version 1909 (OS Build 18363.1556)
On a whim, I disabled Proxy detection from "Autodetect" to "No Proxy" and it has resolved the issue.
