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bjl2's avatar
bjl2
New member | Level 2
6 years ago

I can't see my most recent files in my "recent files" tab

Since I updated and now use SmartSync the "recent files" is no longer showing the most recent files.
Desktop
Setting up the apps
Sync
  • Lusil's avatar
    Lusil
    6 years ago
    Thanks for getting back to me on this, bjl2. 
     
    Hmm. :thinking: At this point, I’d recommend taking this discussion to email to further investigate. For this reason, I sent you an email to the email address associated with your Forum profile. 
     
    Please check your inbox for my latest message and we’ll take it from there. Cheers!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Thanks for the swift reply, bjl2. 
 
Since it’s showing the expected files, if you do experience this behavior again, I’d recommend contacting our Support team for a more in depth look into this matter. 
 
Spoiler
I also wanted to note that, since you mention that you’re on the 66.3.77 version of the desktop app, it means that you’re on the beta version and, due to these builds still being in the testing process, you could experience an inconsistent experience. In general, the beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. For this reason, you can try and install the latest stable version (65.4.177). 
In any case, let me know if you have any other questions!
bjl2's avatar
bjl2
New member | Level 2
6 years ago

 

Thanks so much Lusil for trying to help.

 It's only now showing the expected files since I renamed them. So I just did a test scan (maybe 45  minutes ago)  of a document that sends directly to Dropbox.  And I have the same problem. It’s not showing up in recent although if I go to my files (Finder) it is there.  It used to show up before I upgraded to Smartsync.  I did update before I did the scan.  The screenshot below does show in recent files though!

That is very odd that I’ve been on a beta. Anyway I just updated it as you suggested.

Its even worse on my Windows 10 machine:  Recent Files haven’t updated since yesterday and its been online.

 

Windows is version 66.3.77

Screen shot also attached.

 

I try to attach screenshots here but keep getting "An Unexpected Error has occured"

 

 

  • bjl2's avatar
    bjl2
    New member | Level 2
    6 years ago

    Screenshots

    [removed personal info]

    [removed personal info]

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey again, bjl2.
     
    Although your screenshots definitely provide a better understanding of what you're seeing, I removed the shared links for security purposes - apologies for that, since you went through the trouble of doing so. 
     
    Moving on to your concern, you mention:
    bjl2 wrote: 
    Windows is version 66.3.77
    Could you please confirm if you’re still experiencing this on the device that you’ve updated to the latest stable version (65.4.177)?
     
    Thanks in advance! :slight_smile:
     
    P.S. To attach a screenshot to your post, try one of the following options:

     

    • bjl2's avatar
      bjl2
      New member | Level 2
      6 years ago

      Thanks again and thanks for removing those file links.  

      Still same problem with with latest stable build (MAC) and but when I install 65.4.177 it starts and then updates itself to 66.3.77.

      One issue seems to be to me that files uploaded directly to dropbox.com do not show up as "recent files" on desktop.

      Why however the Windows machine hasn't updated recent files since yesterday is another issue.  That one seems to me to be that changes made on local files on the MAC that have synced with dropbox.com are not then syncing back to the Windows machine. That had all worked just fine before Smartsync.

       

      • jomitchell121's avatar
        jomitchell121
        Helpful | Level 5
        6 years ago

        A comfort to know someone else is struggling with this - files uploaded directly to dropbox.com do not show up as "recent files" on desktop - what a major feature loss!! huge impacts on work and usability

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