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DMASSON's avatar
DMASSON
Explorer | Level 3
11 months ago

I can't access my computer's backup from the mobile or the desktop app

Hi there,

I have a new computer and I deleted all old backups on my dropbox and create a new one with dropbox backup.

The issue I have now is that I can't see anymore the PC's files in Dropbox App on my computer or on my mobile.

Before I saw an icon "windows" named "PC" and it was able to access all files from my mobile using the app. Not possible anymore.

I will appreciate your support if you encountered the same issue.

Thank you

Kind regards,

Didier

Dropbox Backup
  • Mark's avatar
    Mark
    11 months ago
    DMASSON wrote:

    Hi Rich,

    Thanks!

    So, not possible anymore to save file directly from the mobile inside dropbox?

    Before, I opened a file on my mobile directly in dropbox and I saved it in a folder of my backup. Then, it synchronized directly on my computer. It was very easy.

    Now, if i can only see my backup on the website and not in the folders in Dropbox App, it will be impossible to do this anymore. I am correct?

    Thank you

    Kind regards

    Didier

    Hi DMASSON 

     

    I dont believe Backup was ever intended to work this way. Backups are totally separate to the syncing features Dropbox has. 

     

    You can still sync a file between mobile and desktop but not inside of a backup config. Those are totally independent and not 'editable' as such. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    DMASSON wrote:

    Before I saw an icon "windows" named "PC" and it was able to access all files from my mobile using the app. Not possible anymore.

    Backups are now accessible through the Dropbox website. Check out your Backups page.

    • DMASSON's avatar
      DMASSON
      Explorer | Level 3
      11 months ago

      Hi Rich,

      Thanks!

      So, not possible anymore to save file directly from the mobile inside dropbox?

      Before, I opened a file on my mobile directly in dropbox and I saved it in a folder of my backup. Then, it synchronized directly on my computer. It was very easy.

      Now, if i can only see my backup on the website and not in the folders in Dropbox App, it will be impossible to do this anymore. I am correct?

      Thank you

      Kind regards

      Didier

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        11 months ago
        DMASSON wrote:

        Hi Rich,

        Thanks!

        So, not possible anymore to save file directly from the mobile inside dropbox?

        Before, I opened a file on my mobile directly in dropbox and I saved it in a folder of my backup. Then, it synchronized directly on my computer. It was very easy.

        Now, if i can only see my backup on the website and not in the folders in Dropbox App, it will be impossible to do this anymore. I am correct?

        Thank you

        Kind regards

        Didier

        Hi DMASSON 

         

        I dont believe Backup was ever intended to work this way. Backups are totally separate to the syncing features Dropbox has. 

         

        You can still sync a file between mobile and desktop but not inside of a backup config. Those are totally independent and not 'editable' as such. 

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