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Forum Discussion

Frank P E.'s avatar
Frank P E.
Helpful | Level 7
3 months ago

I can't access chat support, how can I fix this?

I can't access   help chat now ---  it seems my cookie settings are at fault --- how do I fix this? 

Error Messages
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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi @Frank P E. , thanks for bringing this to our attention.

     

    Could you try logging into Dropbox on an incognito/private browsing browser to see if this helps?

     

    Keep me updated with any progress!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Could you try disabling all extensions and plugins to see if this helps?

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