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Forum Discussion
I can't access chat support, how can I fix this?
I can't access help chat now --- it seems my cookie settings are at fault --- how do I fix this?
Jay
Dropbox Staff
Dropbox StaffHi @Frank P E. , thanks for bringing this to our attention.
Could you try logging into Dropbox on an incognito/private browsing browser to see if this helps?
Keep me updated with any progress!
no still broken --- private window did not help
- Jay
Could you try disabling all extensions and plugins to see if this helps?
I think this is a bit over kill --- I download a (new) browser ( duck-duck-go), I never used it for anything and the first thing I did was to login to dropbox.com --- when I got connected the (new) browser asked me if I would except cookies and I said yes --- I then tried to chat and got the same screen that is in the photo
Where is the testing at dropbox.com before new changes are put into production
