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Forum Discussion

Helpful | Level 7

3 months ago

I can't access chat support, how can I fix this?

I can't access help chat now --- it seems my cookie settings are at fault --- how do I fix this?

Helpful | Level 7

no still broken --- private window did not help

Icon for Dropbox Staff rank

Dropbox Staff

3 months ago

Could you try disabling all extensions and plugins to see if this helps?

Frank P E.
Helpful | Level 7
3 months ago
I think this is a bit over kill --- I download a (new) browser ( duck-duck-go), I never used it for anything and the first thing I did was to login to dropbox.com --- when I got connected the (new) browser asked me if I would except cookies and I said yes --- I then tried to chat and got the same screen that is in the photo
- Frank P E.
  Helpful | Level 7
  3 months ago
  Where is the testing at dropbox.com before new changes are put into production
  - Laureline
    Community Manager
    3 months ago
    Hey Frank P E. ,
    
    We are currently having an outage with our chat module, but we're all hands on deck to fix this!
    
    In the meantime, you can still email the support team on www.dropbox.com/support.
    
    Apologies, and we'll keep you posted once it's fixed.

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