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Forum Discussion
force bad driver tray window
Hi I've been getting this error when I start windows so I uninstalled and reinstalled dropbox and as soon as I opened it I got the error I was also getting a dbxsvc error thats why I reinstalled it
Nancy
Dropbox Staff
Dropbox StaffHi indyduke77! Hope you’re doing well.
Can you send me a screenshot of any errors you’re getting at the moment? Are you still seeing the dbxsvc error after the reinstall?
Also, can you clarify what’s the OS version of your computer, as well as the Dropbox app version on it?
Keep me posted for more updates.
yes i'm still getting the error after reinstalling dropbox. i'm running win 11 dropbox verrsion 187.4.5691,I took a screen shot of the other error but don't know if I got it since I can't see the screen
- Jay
Hi indyduke77, are you certain that the first error is related to Dropbox?
If you uninstall the app and load Windows, does the error occur again?
Yes I did uninstall and reinstall Dropbox and as I opened it after it finished I immediately got the error
- Nancy
Hi again, indyduke77! As per the dbxsvc error you’re receiving, please note that dbxsvc.exe is a component that we use as part of the Dropbox Sync Experience. Should you not be a team user, or not sync online-only files, then this file will never start operating. It is, however, created at install for all users regardless of whether you are opted in.
The issue you’re experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log. In short, due to the way Microsoft categorizes something as report-worthy, we would expect the process to be mentioned in that log 3 times every 24 hours. So, based on that, everything seems to be working properly and that doesn't indicate a fault.
If you’re still receiving the "force bad driver tray window” error though, please try to take one more screenshot of it, and attach it to this thread.
